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| Shipping and Returns |
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ORDER CANCELLATION/RETURN POLICY:
Returns: Pre-Authorization
If you need to return or exchange an item, please call 888.250.9074 and press 2 for a Return Goods Authorization # (RGA ). Merchandise will not accepted with out a Return Goods Authorization # (RGA) from GetYourWheels.
Returns: Terms and Conditions
There are no returns on used or damaged merchandise. For those who purchased just wheels(no tires), once tires have been mounted onto the wheels they cannot be returned. We strongly advise check fitting the wheels onto the vehicle prior to having the tires mounting onto your vehicle.
Returns: Fees
In the case where a customer prefers a return for refund, instead of an exchange, and the merchandise is returned in new condition, the customer will only be a assessed a 20% restocking fee, plus shipping charges to and from GetYourWheels. The restocking fee also applies to shipments that are refused, as well as orders cancelled prior to shipping that already have begun the order fulfillment process. If the return is for a Wheel + Tire Combo, the customer will also be assessed a $60 dismounting fee for all wheel sizes. The dismounting fee is required because the Production Department must dismount the returned Wheel + Tire Combo.
Returns: Packaging
Merchandise must be completely repackaged in the original packing for return or wrapped in plastic and boxed before they are returned to us. |
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